Shipping policy
Can I change my order or shipping address after I have completed the order and payment process?
The order or shipping address cannot be changed after the ordering and payment process is completed.
Delivery fee and method
Free shipping on orders on or above $300. Each online order can only specify to one shipping address. Merging orders will not be accepted. A shipping fee of HK$30 will be charged for orders less than HK$300.However, this free shipping is only applicable after discounts and vouchers have been applied.
When the gale signal, RED or BLACK signal rainstorm warning is in effect, or the weather is judged to be unsafe for delivery, the delivery service will be postponed accordingly. The company has the right to change the delivery date.
Delivery service
Delivery service is only available locally and there is no overseas delivery. The scope of delivery includes Hong Kong Island, Kowloon and the New Territories (No delivery in the outlying Islands). We deliver the goods by our logistic team, please do not fill in any SF Express self-pickup address.
The delivery service is not available for delivery locations where the truck is not directly accessible.
Our delivery service does not cover floors that are not directly accessible by lift.
If the lift fails to operate properly, we will arrange another delivery time.
The goods will be delivered along with the invoice and receipt.
When you receive the goods, please sign on the invoice to confirm receipt of the goods.
The company is not responsible for any loss or damage caused due to customer's request placing in front of the door or collected by the management office/reception office.
How long does it take to receive the goods after placing the order?
Under normal circumstances, we need 2 - 5 working days to process orders and arrange delivery. If you have not received the goods within 5 working days after placing your order, you can contact us at onlineshop@uicl.com.hk and we will handle it as soon as possible.
What should I do if the quantity is incorrect or the goods are damaged?
If you find that the quantity of the goods does not match the order, the goods are already damaged when you receive the goods or any quality issue, please email to onlineshop@uicl.com.hk within 3 working days after receiving the goods, we will handle the replacement procedure as soon as possible. Please check the product to ensure it is in good condition.
The order or shipping address cannot be changed after the ordering and payment process is completed.
Delivery fee and method
Free shipping on orders on or above $300. Each online order can only specify to one shipping address. Merging orders will not be accepted. A shipping fee of HK$30 will be charged for orders less than HK$300.However, this free shipping is only applicable after discounts and vouchers have been applied.
When the gale signal, RED or BLACK signal rainstorm warning is in effect, or the weather is judged to be unsafe for delivery, the delivery service will be postponed accordingly. The company has the right to change the delivery date.
Delivery service
Delivery service is only available locally and there is no overseas delivery. The scope of delivery includes Hong Kong Island, Kowloon and the New Territories (No delivery in the outlying Islands). We deliver the goods by our logistic team, please do not fill in any SF Express self-pickup address.
The delivery service is not available for delivery locations where the truck is not directly accessible.
Our delivery service does not cover floors that are not directly accessible by lift.
If the lift fails to operate properly, we will arrange another delivery time.
The goods will be delivered along with the invoice and receipt.
When you receive the goods, please sign on the invoice to confirm receipt of the goods.
The company is not responsible for any loss or damage caused due to customer's request placing in front of the door or collected by the management office/reception office.
How long does it take to receive the goods after placing the order?
Under normal circumstances, we need 2 - 5 working days to process orders and arrange delivery. If you have not received the goods within 5 working days after placing your order, you can contact us at onlineshop@uicl.com.hk and we will handle it as soon as possible.
What should I do if the quantity is incorrect or the goods are damaged?
If you find that the quantity of the goods does not match the order, the goods are already damaged when you receive the goods or any quality issue, please email to onlineshop@uicl.com.hk within 3 working days after receiving the goods, we will handle the replacement procedure as soon as possible. Please check the product to ensure it is in good condition.
