Shipping policy
1. Before Placing an Order
Shipping Fee and Free Delivery
Free delivery is available for orders with a net payment amount of HK$300 or above after discounts and coupons have been applied.
A delivery fee of HK$30 will be charged for orders below HK$300.
Each online order can only be delivered to one designated address. Combining multiple orders is not accepted.
Delivery Area
Delivery service is available within Hong Kong only. Overseas delivery is not available.
Our delivery area covers Hong Kong Island, Kowloon and the New Territories, excluding outlying islands.
All orders are delivered by our own logistics team. Please do not provide an SF Express Locker, self-pickup point, or any other address where our logistics team cannot deliver the order directly.
Delivery service is not available for locations that cannot be directly accessed by our delivery vehicle.
Delivery service is not available to floors that are not directly accessible by lift.
2. After Placing an Order
Can I change my order or delivery address after completing my order and payment?
Once an order and payment have been completed, the order details and delivery address cannot be changed.
Please double-check your selected products, quantities, contact number and delivery address before completing payment.
3. Order Processing and Delivery Time
Under normal circumstances, we require 2–5 working days to process orders and arrange delivery.
If you have not received your order within 5 working days after placing the order, please contact us at onlineshop@uicl.com.hk and we will follow up as soon as possible.
4. Delivery Contact Arrangement
On the day of delivery, our logistics team will contact the customer to confirm whether someone is available to receive the order at the delivery address.
If the customer is unavailable to receive the order in person, with the customer’s consent, the goods may be:
- left outside the customer’s door; or
- handed to the building management office/reception for collection.
If our logistics team is unable to contact the customer and no prior consent has been given to leave the goods outside the door or with the management office/reception, the goods will not be left unattended.
The goods will be returned by our logistics team and delivery will be rearranged for the next suitable delivery schedule.
5. Unattended Delivery Arrangement
If the customer has expressly agreed to have the goods left outside the door or handed to the building management office/reception, the order will be considered successfully delivered once our logistics team has completed the delivery according to the customer’s instructions.
By choosing this delivery arrangement, the customer agrees to accept the associated risks after the goods have been left at the designated location or handed to a third party for collection.
The company will not be responsible for any subsequent loss, damage or other issues.
6. Acknowledgement of Receipt
If the goods are received in person by the customer or an authorized recipient, please sign the invoice to confirm receipt.
If the customer has agreed to have the goods left outside the door or handed to the building management office/reception, no signature will be required. Our logistics team will complete the delivery according to the confirmed delivery instructions.
The relevant invoice and receipt will be provided together with the delivery.
7. Other Delivery Arrangements
If the lift is out of service on the scheduled delivery day and delivery cannot be completed, another delivery time will be arranged.
If severe weather warnings are in effect, or weather or road conditions are considered unsuitable for delivery, the delivery service will be postponed and another delivery date will be arranged by the company.
8. Incorrect Quantity, Damaged Goods or Product Quality Issues
If you find that the quantity of goods received does not match your order, the goods are damaged upon receipt, or there are any other product quality issues, please contact us at onlineshop@uicl.com.hk within 3 working days after receiving the goods.
Please retain the relevant products, packaging and order information for verification and follow-up.
Once the issue has been confirmed, we will arrange the appropriate follow-up as soon as possible.
