FAQ

Oh no! Please try an alternative payment method or contact our Customer Service team (onlineshop@uicl.com.hk)and one of our representatives will help you as soon as they can!

Firstly, please check that you're entering the discount code exactly as it appears and check that the code is still in date and has not expired.
Secondly, please check the T&Cs of your code, if the item is in sale or in a certain category the discount may not be valid on this product.
If it's still not working, please contact our Customer Service team with your discount code and we will be able to advise you further.

Yes! Please contact our Customer Service team (onlineshop@uicl.com.hk) and one of our representatives will help you as soon as they can!

The shipping address cannot be changed after the ordering and payment process is completed.

Free shipping on orders on or over HK$500. Each online order can only specify to one shipping address. Merging orders will not be accepted. A shipping fee of HK$50 will be charged for orders less than HK$500.However, this free shipping is only applicable after discounts and vouchers have been applied.

When the gale signal, RED or BLACK signal rainstorm warning is in effect, or the weather is judged to be unsafe for delivery, the delivery service will be postponed accordingly. The company has the right to change the delivery date.

Delivery service is only available locally and there is no overseas delivery. The scope of delivery includes Hong Kong Island, Kowloon and the New Territories. (No delivery in the outlying Islands)

The delivery service is not available for delivery locations where the truck is not directly accessible.

Our delivery service does not cover floors that are not directly accessible by lift. If the lift fails to operate properly, we will arrange another delivery time.

The goods will be delivered along with the invoice and receipt. When you receive the goods, please sign on the invoice to confirm receipt of the goods.

The company is not responsible for any loss or damage caused due to customer's request placing in front of the door or collected by the management office/reception office.

You will receive an order confirmation email sent by the system automatically once you have confirmed and completed the order process.

No worries! Please contact our Customer Service team (onlineshop@uicl.com.hk) and one of our representatives will help you as soon as they can!

Please contact our Customer Service via e-mail onlineshop@uicl.com.hk to make your request on refund/exchange within 7 days from the date of your receipt. Then we will handle it as soon as possible. Please keep the original packaging.
We only accept returns from purchases made on www.cherubrubs.com.hk. If there are any gifts and accessories for the purchased items, they must be returned in the same condition they were in upon your receipt as well. The company has the right of final decision in any refund or exchange issue.

Unacceptable Conditions
- We will NOT accept any return or exchange at Cherub Rubs Outlets for any online purchase. Online website will accept returns from orders made on www.cherubrubs.com.hk ONLY.
- Due to the high concentration of organic ingredients, there may be some variation between batches. This is not considered as a reason for return or refund.

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